Help / FAQ


ORDER & ORDER CONFIRMATION


Why should I buy my new sign from Ramsign?

Only RAMSIGN offers real old fashioned, hand stencilled signs, featuring original design, thick and glossy enamel, 30-year warranty, excellent service, free delivery, and money back guarantee - that’s why!

What is included in my purchase?

Included in your purchase are original mounting materials, free delivery, money back guarantee - and of course excellent service.

How do I communicate with you?

Simply send your query to sales@ramsign.com. We will respond to you within 24 hours.

I need a custom made sign urgently for a gift. Can you help?

Yes, we can! We can mail you a representative cardboard sign, printed in colour true to size in an envelope. The actual sign will arrive in approximately four weeks. If you wish to receive this service at no extra charge, simply write "PRINT" in the message field when ordering.

Will I receive ALL of my money back, even if my sign is custom made?

Yes. You will receive prompt notification of all your money back in the unlikely event that you wish to return your plate, regardless of cause. The only thing we ask is that you return the product to us within 60 days (own account). No other vendor offers this guarantee. RAMSIGN's satisfaction guarantee underlines our commitment to live up to your full satisfaction.

How will I receive an invoice?

Simply write “invoice requested” in the message field when ordering. In case you wish to receive an invoice after placing your order, just send your request to sales@ramsign.com and include your order number.

Why is the proof showing a white sign with black text? This is not what I have ordered.

For technical reasons the proof is always white with black text. However, the real colours of your sign will be of course be made according to your order.



PRICES & PAYMENT


Is everything included in the price?

Yes. There are no hidden costs.

Are RAMSIGN’s prices competitive?

Yes. Nowhere else will you find a high end product, backed by a full money back guarantee, including 30 years warranty, and free delivery at a lower price. We will gladly refund the price difference if you do. It is not our goal to deliver the cheapest possible products, but to deliver true value for money.

Is it safe to pay now, before I receive the product?

Yes. We take great care in processing your order, making a proof, and producing your product(s). RAMSIGN has been in business since 1991 and has achieved an excellent reputation among customers. Should you not receive your product, you can file a claim with PayPal, and PayPal will refund your payment to you. We are proud to state that, to date, no RAMSIGN customer has ever filed such a claim.

Is it safe to pay with PayPal?

Yes. PayPal is one of the world’s leading processors of online payments, and has a proven track record of flawless payment processing. Your payment is exclusively carried out between you and PayPal using an encrypted connection. RAMSIGN does not receive your credit card details.

Is it free to use PayPal?

Yes. Contrary to a bank transfer, a payment made with a credit card via PayPal is completely free of any charges.

Do I need a PayPal account?

No. All you need is an international credit card. We accept Visa, MasterCard, ECB, Diners and American Express. If you expect to use PayPal again in the future, we recommended you to spend the 5 minutes it takes to open a free PayPal account.



CUSTOMER LOYALTY & DISCOUNTS


How will I be rewarded for introducing my friends, family, or associates to RAMSIGN’s products?

As a RAMSIGN customer we will reward you with a gift card worth 15% of your friend’s purchases. Just send us an e-mail with your friends e-mail addresses, and we will issue the gift card to you.

How can I support RAMSIGN?

Send an inspiring picture to us at: sales@ramsign.com. For example, this could be a picture showing your sign nicely mounted on your wall or door. Or give us an idea of how we can improve our web shop, marketing or products. If we use your idea, or your photo, we will refund 15% of the value of your latest order.

Does Ramsign offer a volume discount?

Yes. We will grant you a 15% refund upon the receipt of your order of five or more products.

Can I become a reseller?

Yes. We are ready to support your online store with high-quality content, as well as support your physical store with displays, printed matter, and more. Contact us today at: sales@ramsign.com

Does RAMSIGN offer a special discount for employees of company xxx?

No. You will benefit from the same good prices and great service regardless of where you are employed. We do not favour employees of any particular company. If you would like to receive special offers from RAMSIGN we encourage you to subscribe to our newsletter which is published 4-6 times yearly.



PRODUCTS & TECHNICAL


How is my sign produced?

Within 24 hours after receiving your order, we prepare a proof which is attached to your order confirmation. After this, a steel plate and stencils are cut by hand, according to the text and specifications of the sign. Two to four stencils are used in the production of each sign. Finally, the enamelling process can begin. Enamelling is a ceramic process, much like glazing ceramics. Initially, the primer is applied, followed by the base colour of the sign (for example blue). Then, the text and any other colours are applied to the sign using the stencils. Excess enamel is brushed off by hand with a fine brush before the sign is burned. Between each enamelling, the sign is burned in a ceramic furnace at 820 degrees Celsius, and the result is regularly checked for defects. To ensure an energy efficient production and a consistent quality, the signs are processed in batches throughout the entire production.

How do I order multiple signs with perfectly identical colours?

Just order your signs at the same time, in one order. Your signs will then be produced in the same batch at the factory, resulting in perfectly identical colours.

How do I order a sign with unusual size/colour/style?

Just choose the size which comes closest, and note your special wishes in the message field when ordering. For example: “green on blue, 12 x 22 cm”. If there is a price difference you will receive a payment request with your order confirmation. We are able to produce almost any design and shape up to 100 x 110 cm, as long as the details are not too small.

Is it possible to get my own logo, icon, or an image, on my sign?

Yes. Just send your order specification to: sales@ramsign.com Remember to include edition, measurements, typestyle and colours. Attach any image or artwork you may have. We can reproduce a limited number of standard ceramic colours. However colours must be full tones and not semitones (no gradation). These are limitations of the ceramic process and the stencil technique used.

How small details can you make?

We can reproduce characters down to 10 mm in height. Likewise any details equivalent to this. Lines can be as thin as ½ mm, but no less. This is a limitation of the hand cut stencils used.

Is it possible to have an additional name added on my name plaque?

No. Unfortunately it is not possible to make changes to an existing sign without ruining it. You will need to replace your existing name plaque, if you wish to change the text. A more flexible solution can be to mount a new name plaque, in addition to the one you already have.

Are RAMSIGN’s products eco-friendly?

Yes. A RAMSIGN product is the most eco-friendly and sustainable choice you can make. No need for replacement: Your Ramsign product will last a lifetime. This saves resources and minimizes waste. While benefitting the environment, you will also personally benefit from the time and money saved replacing worn out signs. Finally, Ramsign’s entire range of products is 100% manufactured in Europe, subject to EU environmental requirements. The signs are made entirely from iron and glass, and non-toxic recyclable materials. In contrast, most other durable signs contain toxic paints, coatings and polluting bi-products. To make matters worse, these products are typically mass produced by cheap labour in heavily polluting industries.



DELIVERY & CUSTOMS


Why is the delivery time four days for some signs, and four weeks for others?

We stock a range of the most popular house numbers for delivery in just four working days. However, all other signs must be produced from scratch at our enamel works. A production time of three weeks, plus a shipping time of one week, results in a delivery time of four weeks.

Today is past the expected delivery date, and I have still not received my goods. What can I do?

We recommend that you wait a few days. More than ninety percent of our deliveries arrive on, or before, the expected delivery date. Chances are that your goods have already been dispatched and are on the way to you. However, holidays, bad weather and irregular mail delivery are just a few circumstances that can cause delays. In most cases, if anything can be done to expedite your delivery, it has already been done. Please feel welcome to contact us at: sales@ramsign.com and kindly include your order number.

Will my parcel be delayed by the customs?

No, not within the EU. To facilitate swift handling through customs outside the EU, RAMSIGN places a sticker on the envelope to describe the content, weight and value. In most cases, this allows the envelope to pass through customs without delay. However, local customs regulations and practices vary from country to country. It is the responsibility of the recipient to pay any taxes or import duties as required by the local authorities.



RETURNS


Why is the text on my new sign not as accurate as the proof?

This is because RAMSIGN entirely uses traditional hand cut stencils in the production. Fine lines and the edges of the letters are difficult to reproduce accurately. Minor imperfections are thus a trademark of any old-fashioned and genuinely hand stencilled sign. This is not a manufacturing defect. However, if you are not satisfied with the result, we will of course produce a new sign for you free of charge.

The colour of my sign is slightly different from another sign I have received from Ramsign a while ago. Is that normal?

Yes. Even the slightest variation in humidity, temperature, metal properties, enamelling, temperature or the timing will change the end result. If identical colours are desired, we recommend that you order your signs at the same time. Your signs will then be produced in the same batch at the factory, resulting in perfectly identical colours.

The enamel is partly missing on the back of my sign. Is this a manufacturing defect?

No. An enamel sign will often show minor burn marks from the grate on which the sign has been resting in the ceramic furnace, where it is heated to 820 degrees Celsius. This is perfectly normal, and it has no significant impact on the lifespan of your sign.

The enamel is partly missing on the edges of my sign. Is this a manufacturing defect?

No. An enamel sign will often show minor burn marks on the edges because they are sharp and the enamel evaporates where the metal reaches the highest temperature. This is perfectly normal, and has no significant impact on the lifespan of your sign.

My sign was damaged upon receipt. What do I do?

In case your sign shows clear signs of shipping damage, we kindly ask you to place the damaged sign in its original packaging and return it to us via mail. You will find the return address under “Contact us” on this website. As soon as we receive the damaged sign, we will confirm a new delivery date for your replacement sign, which we will deliver at no cost to you.

If your sign does not show clear signs of shipping damage (cracks, chipping or deformation), we advise that you briefly describe the problem in an e-mail to: sales@ramsign.com. We will get back with you shortly.



MOUNTING


I have received the mounting materials, but where are the washers?

If you have received a name plaque, washers are not needed. The mounting materials used for house numbers and name plaques are different. For a house number the materials include: 4 x torx screws, 4 x blue nylon plugs, and 4 x black nylon washers. For a name plaque only 4 brass screws are included. The brass screws are intended for mounting on a wooden door.

How do I mount my house number correctly on the wall?

1. We recommend that you use the original mounting materials included.
2. Place your sign on the wall so the holes will be drilled in brick instead of in mortar. Mark the exact position of the holes with a pencil, and remove the sign.
3. Drill the holes (use a 5 mm concrete drill).
4. Place the blue plugs in the holes.
5. Place one black nylon washer on each screw to protect the enamel surface.
6. Mount the sign using the “torx” screws included.

TIP: Wait until you have positioned the sign accurately, before tightening the screws.

WARNING: Never tighten the screws using force. This can damage the enamel exposing the metal to corrosion.

How do I mount my name plaque correctly on the door?

1. We recommend that you use the original mounting materials included.
2. Place your sign on the door. Mark the exact positions of the holes with a pencil and remove the sign.
3. Drill the holes (use a 2 mm wood/metal drill).
4. Mount the sign using the short brass screws. Washers are not recommended for name plaques.

TIP: Wait until you have positioned the sign accurately, before tightening the screws.

WARNING: Never tighten the screws using force. This can damage the enamel exposing the metal to corrosion.

The brass screws are too flashy for my taste. Can I make them look more discreet?

Yes. Your brass screws will obtain a natural patina within a few months. However, you can use a little ammonia to speed up the process. Follow this procedure:

1. Wash your hands and clean the brass screws to remove oily smudges using either acetone or alcohol.
2. Place the brass screws in a glass, and soak the screws in a few drops of ammonia. Pour out the ammonia, and place a lid on the glass to trap the ammonia vapours.
3. Observe patina progress after a short while. Within 10 - 15 minutes you should see a noticeable effect. If needed, repeat the process until you reach the desired result.
4. Remember to wash your hands to remove any stains.


Customer Service

Typeface selection

Trim selection

Satisfaction guarantee

Sales and delivery terms

Help / FAQ

Contact us

Products

Metropolitan

Highlander

Engelhardt

Lighthouse

Arrowhead

Specials

Door Signs

Address plaques

House Numbers

Name Plates

Universe

Gallery

Testimonials

Production

Suggestions

RAMSIGN LIMITED · 10 SAINT ANDREW SQUARE · EDINBURGH EH2 2AF · SCOTLAND

Report an error