Sales and delivery terms for ordering at www.ramsign.com
All prices at ramsign.com are valid for delivery in all countries and includes mounting materials and FREE WORLDWIDE SHIPPING. The prices are recommended retail prices in US dollars (USD). Ramsign Limited cannot be held responsible for type errors or price changes.
The sales and delivery terms only include sales to individual (private) consumers. The conditions do not apply to business customers, or the public sector.
Order Confirmation and Proof Sheet
Within 3 working days an order confirmation containing information about product, price and delivery time is sent to you via e-mail. When you order name plaques or other tailor made signs, one or several proof sheets will be attached to the order confirmation. Changes to the proof(s) must be notified to Ramsign as soon as possible, within 8 days.
All goods must be paid prior to dispatch by credit card payment via PayPal. PayPal is the safe and easy way to pay with any major credit card. We accept major credit cards like VISA, Mastercard and American Express. It is free for you to use PayPal. It is not necessary to establish a PayPal account to make the payment. In case you are not making the paying when placing your order, you will receive a PayPal payment request together with the order confirmation. In order to avoid delay in the delivery, the payment must be received by Ramsign within 8 days of order confirmation. We therefore kindly urge you to proceed with the payment without delay.
Delivery and Delivery Time
FREE WORLDWIDE SHIPPING. The goods are delivered to the delivery address free of freight charge. If you have ordered several items they are normally shipped together by mail. If you are ordering goods with different delivery times, then please note the latest delivery time. As goods are shipped directly from our factory as well as from our warehouses in Europe, partial deliveries do occur. You can find the dispatch time on ramsign.com. The dispatch time varies depending of the product type. In-stock orders are usually dispatched within 4-5 days. Orders which must be first manufactured for you (custom orders) are usually dispatched within 4 weeks. If the dispatch time is 4 weeks or longer, the delivery time will be stated on your order confirmation. Customers within EU should expect a few days transportation time. For delivery outside EU please allow up to 14 days transportation time after dispatch, when calculating the ETA (expected time of arrival). As we have no knowledge of local shipping and traffic conditions, we are not able to guarantee delivery on a specific date.
You may return the purchased goods within 60 days after receipt. This applies regardless of the reason for return. This applies for all goods, whether they are stocked products, or products which are manufactured to order. You may regret your purchase by 1) refusing to receive the goods, or by 2) returning the goods via mail to: RAMSIGN LIMITED, 9-10 St Andrew Square, Edinburgh EH2 2AF, United Kingdom. You must pay for the postage. If the returned goods are received according to the above conditions, we will transfer the amount paid, excluding any shipping and handling costs charged, to your account within 8 days.
All Ramsign products are covered by a 30-year warranty. In the rare event that your product should fail due to faulty manufacture, you may return the product to Ramsign for full compensation. We will of course cover your shipping costs in this event. In case you receive a wrong or damaged product, you must notify us via e-mail to: email@example.com or by telephone: 0044 131 5167074, within 2 months of receipt. You may return the product to us, however please do ensure that it is packed safely. In some cases a photo of the product is sufficient, please contact us at firstname.lastname@example.org for advise. Ramsign reserves the right to replace the product with a similar product, instead of refunding the amount paid for the product.
The fulfillment of your order is contingent upon the availability of materials. Ramsign shall not be liable for any delay in delivery or for non-delivery in whole or in part caused by the occurrence of any contingency beyond the control of either Ramsign or suppliers to Ramsign including but not limited to delay in transportation, labor disruption, earthquake, fire, flooding, terrorism or any other act outside of Ramsign's reasonable control.
Agreements with Ramsign are made in English. Agreements will be governed by and construed in accordance with the laws of United Kingdom applicable to agreements entered into, and to be performed worldwide. The U.N. Convention on the International Sale of Goods will not apply.
Ramsign will never disclose any information submitted by you as part of an order or otherwise to any third parties. All information stored is treated with the strictest confidentiality in mind. We do not process, store or disclose any of your payment card information as this information is known only to PayPal, in confidentiality, at the time of the transaction. The payment transaction is a closed SSL secured (encrypted) connection between you and PayPal directly. Ramsign Limited has no access to this information. For more please visit PayPal.